Refund policy

1. Your 7-day right to cancel

You have 7 calendar days to withdraw from the subscription and get the full amount back, with no need to say why. The period counts from the first card payment and, with Pix, from each payment, because each Pix is a new purchase.

This is the right of withdrawal in art. 49 of the CDC, the Brazilian consumer protection code, and it applies because the purchase is made over the internet.

Using the material during those 7 days does not take that right away. The refund covers the whole amount you paid.

The same 7-day rule applies in any country. We apply it by choice, so that your right does not depend on whether your local consumer law happens to cover a purchase like this one. If the law of the country you are in gives you a longer period or an additional right, that law applies, and Colabtec Digital LTDA complies with it.

2. How to ask

From the account area, in the subscription section, or by email to [email protected].

Give the account email address. If the payment was made by Pix, give the payment date as well.

We confirm the request in writing, to the account email address, and say which way the money comes back.

There is no need to justify it, and we do not ask for a reason before processing.

3. How the money comes back

The refund always goes back through the same method as the payment. There is no account credit, no voucher and no exchange for another product.

Card payment: the refund is issued through Stripe back to the same card and in the same currency as the charge, US dollars or Brazilian reais.

Pix payment: the refund is issued through Efí, our Pix provider, back to the same Pix key the payment came from.

The amount refunded is the amount charged. Any conversion into your bank's currency is done by your bank.

4. How long it takes

If you cancel within the 7 days, the refund is issued immediately: we ask Stripe for the refund, or Efí for the Pix return, on the same business day you ask, and the amount comes back adjusted for inflation, as the sole paragraph of art. 49 of the CDC requires.

The period of up to 10 business days, counted from the day you ask, applies to the other refund cases in this policy.

With Pix, the money arrives as soon as the refund is sent.

With a card, once the refund is issued, the time until it shows on your statement depends on the issuing bank, and it can land on the next billing cycle. That part is not in our hands.

5. Monthly card renewal

A card subscription renews on its own every month, until you cancel.

Canceling from the account area before the date of the next renewal stops the following charge. Access continues until the end of the period you have already paid for.

Once the first 7 days are past, we do not refund any part of a month that has already started. You cancel, use the service until the end of the period you paid for, and are not charged again.

The exception is a service failure caused by us. In that case we refund the amount in proportion to the time the material was unavailable, or the full amount for the period, when the failure kept you from using the service at all.

If the whole service is shut down, we tell you by email at least 30 days in advance and refund the part of the period you paid for and did not use, on card and on Pix.

6. The 30 days of access paid by Pix

Pix, the Brazilian instant payment system, gives 30 days of access and does not renew on its own. Nothing is charged afterwards, and there is no subscription to cancel.

A refund request for a Pix payment has to be made within 7 days of that payment.

If you pay a new Pix to continue, the new period starts when the current one ends, and no day is lost.

7. When there is no refund

Outside the 7-day window, and with no failure on our side, the amount for a period that has already started does not come back.

Import requests and development requests generate no charge through the site, so there is nothing to refund for them. Whatever is paid under a purchase contract or a development contract follows what that contract says.

If an account is closed for breaking the terms of use, we refund the part of the period you paid for and did not use, and we deduct from it only the loss the breach caused, shown to you in writing. If the suspension turns out to have been unjustified, access comes back and the days you lost are added to the end of your paid period.

If an account is closed because the person is under 18, the refund covers everything that was paid, with no deduction and with no 7-day limit, because the contract could not exist.